Need help with App VPN? Send the support team a message.
What to include
- Your device and operating system, for example iPhone on iOS 18 or a Chromebook.
- The server location and protocol you were using.
- What happened, and any error message you saw.
Quick answers
Many questions about connecting, speed, the free trial and cancelling are answered in the frequently asked questions.
Subscriptions and refunds
Subscriptions are billed by Apple or Google, so cancellations and refund requests are handled in your App Store or Google Play account. The Terms of Use have the details.